Políticas legales

WHAT IS A COOKIE?

Cookies are text files that contain small amounts of information and are downloaded onto the device used by the user when visiting a website. Their main purpose is, on the one hand, to recognise the user each time they access the website and display it according to their browsing preferences; and, where applicable, to analyse the user’s browsing activity and deliver personalised advertising.

WHAT TYPES OF COOKIES EXIST?

Cookies can be classified into the following categories:

• Essential technical cookies:

These cookies are necessary to manage navigation within the website or to keep the user logged in. User consent is not required for their installation, as they are essential for browsing the site without errors.

• Personalisation cookies:

These cookies allow information to be remembered so that the user accesses the service with specific features that may differentiate their experience from that of other users, such as language preferences. User consent is required if such cookies are implemented directly by the website editor.

• Analytical cookies:

These cookies allow us to track and analyse how users interact with our website, with the aim of introducing improvements based on the data regarding user behaviour. User consent is required for their installation.

• Advertising cookies:

These cookies store information on user behaviour obtained through the observation of browsing habits, allowing a specific user profile to be developed to display advertising based on such profile. User consent is required for their installation.

In addition, cookies may be first-party or third-party:

• First‑party cookies:

These are sent to the user’s device from a computer or domain managed by Azkoyen SA and from which the service requested by the user is provided.

• Third‑party cookies:

These are sent to the user’s device from a computer or domain not managed by Azkoyen SA, but by another entity that processes the data obtained through the cookies, such as Google Analytics cookies.

Finally, cookies may be session or persistent:

• Session cookies:

These are designed to collect and store data while the user is accessing a website. They are typically used to store information needed for the provision of a service requested by the user on a single occasion and disappear once the user leaves the website.

• Persistent cookies:

These store data on the user’s device which may be accessed and processed for a period defined by the cookie controller, which can range from a few minutes to several years.

WHAT TYPES OF COOKIES DOES THIS WEBSITE USE?

This website uses strictly necessary cookies for its proper functioning. Additionally, it uses cookies that require your consent, provided you have authorised their installation.

INFORMATION ON INTERNATIONAL DATA TRANSFERS

This website uses the Google Analytics tool. This is a web analytics service based on information obtained through analytical cookies. Within the European Union, this service is provided by Google Ireland Limited.

COOKIE RETENTION PERIOD

Cookies will be retained for the time necessary to fulfil the purposes for which they were collected. In this regard:

Ownership 

COMPANY NAME: AZKOYEN, S.A. (hereinafter, AZKOYEN)
REGISTERED ADDRESS: Avda. San Silvestre s/n, 31350, Peralta (Navarra – Spain)
TELEPHONE / FAX: +34 948 709 709 / +34 948 709 720
COMMERCIAL REGISTER DETAILS: Registered in the Mercantile Registry of Navarra, Volume 327 General, 174 of Section 3 of the Companies Book, Page 19, Sheet No. 3378
TAX ID: A-31065618 

Purpose of the Website and General Terms of Use 

AZKOYEN makes this website available to Internet users with the aim of promoting its corporate image and providing information about its products and services. 

These general terms of use are intended to regulate both the provision of information and the relationship between AZKOYEN and the users of the portal. If you do not agree to the conditions set out herein, please refrain from using this website. 

Right to Modify 

AZKOYEN may, at any time and without prior notice, modify these conditions by publishing such modifications on the website so that users are aware of them. 

Intellectual and Industrial Property 

All content displayed on this website—including, but not limited to, designs, texts, graphics, logos, icons, buttons, software, trade names, trademarks, industrial drawings, or any other signs capable of industrial or commercial use—is subject to intellectual or industrial property rights owned by AZKOYEN or, where applicable, by third parties who have duly authorised their inclusion on the website. 

All content displayed on this website—including, but not limited to, designs, texts, graphics, logos, icons, buttons, software, trade names, trademarks, industrial drawings, or any other signs capable of industrial or commercial use—is subject to intellectual or industrial property rights owned by AZKOYEN or, where applicable, third parties who have duly authorised their inclusion on the website. 

User Obligations 

In general, the user undertakes to comply with these terms of use and, where applicable, any specific conditions that may apply, as well as to observe all special warnings or instructions contained herein or elsewhere on the website. The user shall always act in accordance with the law, good customs, and good faith, using the diligence appropriate to the nature of the service and refraining from using the website in any way that may impede, damage, or deteriorate its normal functioning, the goods or rights of AZKOYEN, its suppliers, collaborators, users, or any third party in general. 

In using this website and its services, the user undertakes, by way of example and not limitation, to: 

• Provide truthful information when using forms. 

• Properly safeguard any access credentials provided by AZKOYEN, ensuring they are not used by third parties and assuming responsibility for any damages arising from improper use. The user also undertakes to promptly inform AZKOYEN of the loss or theft of such credentials or any risk of third-party access. 

• Not use false identities or impersonate others when using the website, including the use of third-party passwords or access credentials. 

Disclaimer of Warranties and Liability 

Access to the website may occasionally be suspended or restricted to allow for repairs, maintenance tasks, or the introduction of new facilities or services. AZKOYEN will make reasonable efforts to limit the frequency and duration of such suspensions or restrictions. However, it may suspend, remove, or cancel—partially or completely—any non-contractual content and services at any time and without prior notice. The above does not affect services specifically contracted by registered users, which will be governed by their corresponding contractual terms. 

Internet connectivity, required to access the service, is not provided by AZKOYEN under any circumstances. Users are informed that data communications over open networks are not secure, and it is their responsibility to adopt appropriate technical measures to reasonably control risks and prevent potential damage to their equipment, data loss, or theft of confidential information. This includes having up-to-date malware detection systems and installing security patches for the browsers used. For more information, consult your Internet Service Provider. 

AZKOYEN shall not be liable for damages arising from, including but not limited to:
(i) Interference, omissions, interruptions, computer viruses, malfunctions, and/or disconnections in the operational functioning of this electronic system or users’ devices caused by reasons not attributable to AZKOYEN and which may prevent or delay service provision or system navigation;
(ii) Delays or blockages caused by Internet deficiencies or overloads or other electronic systems;
(iii) Actions by third parties involving unauthorised interference not attributable to AZKOYEN;
(iv) The impossibility of providing service or granting access for reasons not attributable to AZKOYEN, whether due to the user, third parties, or force majeure. 

Links contained on this website may direct to third-party websites. AZKOYEN assumes no responsibility for the content, information, or services appearing on such sites, which are provided solely for informational purposes and do not imply any relationship between AZKOYEN and the owners of those sites or content. 

Applicable Law and Jurisdiction 

The terms and conditions governing this website and all relationships that may arise are governed by and subject to Spanish law and jurisdiction. 

Privacy Policy

At Azkoyen SA, we are committed to protecting the privacy and personal data of users of our websites, services, and digital platforms, in accordance with the applicable data protection regulations, in particular Regulation (EU) 2016/679 (GDPR) and the legislation in force in each country. 

This privacy policy describes how we process personal data. 

WHO IS RESPONSIBLE FOR PROCESSING YOUR PERSONAL DATA? 

Data Controller: AZKOYEN SA
Tax ID: A31065618
Registered address: Avda. San Silvestre s/n, 31350 Peralta (Navarra – Spain)
Email: responsableseguridad@azkoyen.com 

FOR WHAT PURPOSES AND ON WHAT LEGAL BASIS DO WE PROCESS YOUR PERSONAL DATA? 

Azkoyen SA, acting as the Data Controller, will process personal data for the following purposes and on the following legal bases: 

• Handling requests for general corporate information, as well as enquiries regarding our products and services. Legal basis: legitimate interest (Art. 6(1)(f) GDPR). 

• Exercise of rights and privacy management. Legal basis: compliance with a legal obligation (Art. 6(1)(c) GDPR). 

• Conclusion and performance of commercial contracts (sale, distribution, maintenance services, etc.): the processing of the professional contact details of persons involved in the formalisation and performance of contracts – whether they are sole traders or persons acting in a representative or managerial capacity on behalf of legal entities to which they provide services – shall be processed on the legal basis of legitimate interest (Art. 6(1)(f) GDPR). 

• Compliance with legal obligations in tax, accounting and administrative matters arising from the contractual relationship established with the data subject. Legal basis: compliance with a legal obligation (Art. 6.1(c) GDPR). 

• Management of the corporate whistleblowing channel, joint responsibility for processing carried out by the subsidiaries comprising Azkoyen VPS. Legal basis: compliance with a legal obligation (Art. 6.1(c) GDPR). 

• Sending of commercial information by the data controller to its own customers, by any means – including electronic communications – regarding products and/or services similar to those previously contracted. Legal basis: legitimate interest (Art. 6.1(f) GDPR). 

• Management of the technical support service (SAT). Should you need to access the SAT platform, you may register by providing your email address, first name and surname. Legal basis: existence of a legitimate interest (Art. 6.1(f) GDPR). 

• Where your express consent is obtained, the sending of commercial information, by any means – including electronic means – by the data controller. Legal basis: Consent of the data subject (Art. 6.1(a) GDPR). 

• In the event of consent to the use of “non-exempt” cookies, information regarding browsing on our website will be collected in order to measure activity on the site and, where appropriate, improve the user experience and the functioning of the website. Legal basis: Consent of the data subject (Art. 6.1(a) GDPR). 

• Access to guest Wi-Fi: information regarding IP address, MAC address and browsing history will be collected during the connection in order to provide the service. Legal basis: Legitimate interest (Art. 6(1)(f) GDPR). 

• In the context of relations with job applicants, Azkoyen SA may process personal data contained in the CVs it handles. Legal basis: implementation of pre-contractual measures at the data subject’s request (Art. 6(1)(b) GDPR). 

To demonstrate that processing activities based on the Organization’s legitimate interest in accordance with Art. 6.1(f) GDPR do not harm the data subject’s interests in the protection of their personal data, a “legitimate interest balancing test” has been carried out. The data subject has the right to obtain additional information regarding these processing activities and the content of this legitimate interest, as well as to object to the processing of their data for this purpose by contacting our DPO responsableseguridad@azkoyen.com. 

TO WHOM WILL WE DISCLOSE YOUR PERSONAL DATA? 

Your personal data may be disclosed to external auxiliary service providers with access to personal data contracted by the data controller Azkoyen SA, such as IT service providers with access to personal data (technical/IT maintenance service providers, cybersecurity, hosting), environmental management companies, consultancy firms, administrative agencies, recruitment agencies, advertising and marketing companies, and other auxiliary service providers who will act as data processors under the instructions of the contracting entity. 

Where we have your express consent, your data may be transferred for commercial purposes to the other subsidiaries of Azkoyen VPS. 

For the purpose of managing the procurement of our products and services, your data will be disclosed to subsidiaries of Azkoyen VPS; likewise, to official distributors of the responsible entity who have signed a commercial collaboration agreement. 

Where legally required, your data may also be disclosed to public administration bodies, auditors, notaries, court experts, lawyers, solicitors, courts and tribunals, and law enforcement agencies in the course of their duties. In addition, your data may be transferred to Azkoyen Vending & Payment Solutions, S.L.U., intermediate holding company, for administrative purposes within the business group. 

 HOW LONG WILL WE RETAIN YOUR PERSONAL DATA? 

Your personal data will be retained only for as long as is necessary to fulfil the purpose for which it was collected. In this regard, once your personal data is no longer necessary for the fulfilment of such purposes, it will be deleted. However, it may be blocked beforehand, remaining available only to judges, courts, public prosecutors or the competent public authorities – in particular the data protection authorities – for the purpose of addressing any potential liabilities arising from the processing, and only for the duration of the applicable limitation period. 

• Personal data obtained via the contact form will be retained only for the time necessary to respond to the request for information. 

• Personal data obtained via the registration form for recruitment processes will be retained whilst such processes are ongoing. Thereafter, it will be retained for a period of two years, except in the case of candidates who are ultimately hired, whose CVs will be incorporated into their personnel files (in which case the data protection policy applicable to the workplace will apply). 

• Personal data obtained via the whistleblowing channel will be retained in that channel’s system for a maximum period of three months, after which the data will be deleted or anonymised, without prejudice to the fact that, should an investigation be initiated, the data may be processed in the information system of those assigned control and compliance functions. 

• Personal data relating to commercial transactions with customers and suppliers operating as self-employed individuals, as well as the data of the legal and commercial representatives of customers and suppliers, shall in all cases be retained for the duration of the contractual relationship and for a further six years following its termination; this period may be extended whilst limitation periods for legal actions remain in force. 

• Personal data of a professional nature that has been included in databases for commercial purposes will be retained unless we are notified of your objection or withdrawal of consent. 

WHAT SECURITY MEASURES WILL BE APPLIED TO YOUR PERSONAL DATA? 

The processing of the personal data provided will be carried out by adopting the necessary physical, logical and organisational security measures to prevent loss, misuse, alteration and unauthorised access to such data, taking into account the state of technology, the nature of the data and the risk analysis carried out. 

WILL INTERNATIONAL TRANSFERS OF PERSONAL DATA TAKE PLACE? 

International transfers of personal data may only occur in certain cases; that is, transfers of personal data from the EU to territories or international organisations located outside the European Economic Area (EEA). 

Where this occurs, Azkoyen SA for processing will always ensure that one of the following conditions is met: (i) there is an Adequacy Decision certifying an adequate level of protection; (ii) standard contractual clauses have been formalised in accordance with Commission Implementing (EU) 2021/914 of 4 June 2021 on standard contractual clauses for the international transfer of personal data to third countries; (iii) neither of the above conditions applies, but one of the exceptions set out in Article 49 of the GDPR is applicable. 

 HOW CAN YOU EXERCISE YOUR RIGHTS IN RELATION TO YOUR PERSONAL DATA AND CONTACT OUR DATA PROTECTION OFFICER? 

To withdraw any consent you may have given, or to exercise your rights of access, rectification, erasure, objection, restriction, data portability and not to be subject to automated individual decision-making, you may submit a written request to: 

Avda. San Silvestre s/n, 31350, Peralta (Navarra, Spain), or 

responsableseguridad@azkoyen.com 

Should the data subject deem it appropriate, they may contact our Data Protection Officer (DPO) via the email address provided above, as well as lodge the relevant complaint regarding the protection of their rights with the competent data protection authority. 

MANDATORY OR OPTIONAL NATURE OF THE DATA REQUESTED 

The mandatory fields on each form are marked with an asterisk (*). Refusal to provide such information will prevent communication with the user and, where applicable, make it impossible to provide the requested information and/or service. 

CORPORATE INFORMATION 

We inform you that Azkoyen S.A. is the parent company and head of the Azkoyen Group, to which Azkoyen Vending & Payment Solutions, S.L.U. and its subsidiaries belong: Coges España Medios de Pago S.L., Azkoyen Comercial Deutschland GmbH, Azkoyen France S.A.R.L., Azkoyen Portugal Sociedade Unipessoal LDA, Azkoyen USA INC, Ascaso Factory S.L.U., Coges SpA, Coges Mobile Solutions SRL, Coges SpA Établissement Stable en France, Azkoyen Andina S.A.S., Coffetek Ltd and SIA Vendon; and Primion GmbH and its subsidiaries: Primion Digitek SLU, GET Engineering & Technology NV, GET Nederland BV, Primion SAS, Opertis GmbH.